Terms and Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of services provided by Mz Fitness BxF ("we", "us", "our"). By booking or using our services, you agree to be bound by these Terms. Please read them carefully.

2. Services Provided

Mz Fitness BxF offers the following services:

• 1-to-1 Personal Training: In-person training sessions at PureGym Cardiff Bay
• Box & Build Sessions: Boxing and strength training combination
• Online Coaching: Remote training programmes delivered via the HEVY app
• Men's Health & Lifestyle Coaching: Holistic fitness and lifestyle guidance

3. Booking and Payment

• Booking: Sessions must be booked in advance via WhatsApp, email, or our contact form.
• Payment: Payment is due at the time of booking unless otherwise agreed. We accept bank transfer, cash, and online payment methods.
• Block Bookings: Discounts are available for bulk session purchases (6 or 10 sessions). Block bookings must be used within 12 weeks of purchase unless an extension is agreed in writing.
• Online Coaching: Subscription fees are charged monthly in advance. Payment is non-refundable once the billing period has started.
• Failed Payments: If a payment fails, your access to services may be suspended until payment is received.

4. Cancellation and Rescheduling Policy

• Client Cancellations: You must provide at least 24 hours' notice to cancel or reschedule a session. Failure to do so will result in the session being forfeited or charged in full.
• Late Arrivals: Sessions start at the agreed time. Late arrivals may result in a shortened session at the trainer's discretion, with no refund.
• Trainer Cancellations: If we need to cancel or reschedule, we will provide as much notice as possible and offer an alternative time or a full refund.
• Online Coaching: You may cancel your subscription at any time, but no refunds will be issued for the current billing period. Access continues until the end of the paid period.

5. Health and Safety

• Medical Clearance: You must inform us of any medical conditions, injuries, or health concerns before starting training. It is your responsibility to consult a doctor if necessary.
• Risk Acknowledgment: Physical training carries inherent risks. By participating, you acknowledge these risks and agree that you are physically capable of undertaking the activities.
• Trainer Discretion: We reserve the right to modify or refuse exercises if we believe they pose a risk to your health or safety.
• Gym Rules: When training at PureGym Cardiff Bay, you must comply with the gym's rules and regulations.

6. Liability and Insurance

Mz Fitness BxF holds professional indemnity and public liability insurance. However:

• We are not liable for injuries resulting from your failure to disclose medical conditions or follow instructions.
• We are not liable for loss or damage to personal property during sessions.
• Our liability is limited to the amount paid for the specific service in question, except where prohibited by law.
• Nothing in these Terms excludes our liability for death or personal injury caused by our negligence.

7. Conduct and Behaviour

We expect all clients to:

• Treat the trainer and other gym users with respect
• Arrive on time and prepared for sessions
• Follow instructions and training guidance
• Refrain from disruptive, aggressive, or inappropriate behaviour

We reserve the right to terminate services immediately without refund if conduct is deemed unacceptable.

8. Intellectual Property

All training programmes, content, and materials provided by Mz Fitness BxF are our intellectual property. You may not reproduce, share, or distribute this content without written permission.

9. Data Protection and Privacy

We process your personal data in accordance with UK GDPR and our Privacy Policy. By using our services, you consent to this processing.

10. Third-Party Services

We may use third-party platforms (e.g., HEVY app, WhatsApp, payment processors) to deliver our services. Your use of these platforms is subject to their own terms and conditions.

11. Refunds

• Refunds are only provided in exceptional circumstances at our discretion.
• Unused sessions from block bookings may be refunded on a pro-rata basis if cancelled within the first 2 weeks of purchase.
• Online coaching subscriptions are non-refundable once the billing period has started.

12. Termination

Either party may terminate the coaching relationship at any time with written notice. Any outstanding payments must be settled. Prepaid sessions may be refunded on a pro-rata basis at our discretion.

13. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Disputes and Complaints

If you have a complaint or dispute, please contact us first to resolve the matter informally. If we cannot reach a resolution, you may pursue alternative dispute resolution or legal action as appropriate.